Vett
Free Tools
Vett Report
Recall Watch
Recalls
Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
The charging cable can overheat and partially melt, posing a burn hazard.
The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo…
What to do
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
Contact: By email at [email protected], online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
Full notice and photos: cpsc.gov/Recalls/2020/Republic-Wireless-Recalls-Relay-Charging-Cables-Due-to-Overheating-and-Burn-Hazards.
Frequently asked questions
Is this product recalled?
Yes. Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards — announced June 17, 2020, per the U.S. Consumer Product Safety Commission (CPSC).
How many of these were sold?
CPSC's recall notice reports About 15,000 units affected.
How can I check other products for recalls?
Use Vett's free recall checker to search any product or manufacturer name against CPSC, FDA, and NHTSA recall data in one lookup.
Own something like this? Recall Watch emails you the moment something you own gets recalled — no need to keep checking back.
Set up Recall Watch — $4.99/mo →Recall data source: CPSC.gov · Last verified 2020-06-17